WhiteGold Solutions

WhiteGold Solutions is so much more than just Firewalls. With some of the best security technologies available – and moreover a Partner Channel which includes the top Value Added Resellers, Systems Integrators, Professional Services Organisations and Managed Services Partners in Australia – you can be sure that we can help you source the best security solution available for your needs.

At WhiteGold, we pride ourselves on our value added services. We help resellers stand out from the crowd and gain a competitive edge, by delivering pre and post-sales support, training and marketing assistance, thereby encouraging revenue growth and increasing margin. We work with end-users in helping them identify their product need and source of supply, as part of our 100% channel value proposition.

All of this is backed-up by our highly experienced professional services team, delivering technical support, training, installation and consultancy services.

Our Services

At WhiteGold Solutions, we pride ourselves on our value added services. We help resellers stand out from the crowd and gain a competitive edge, by delivering pre-and-post-sales support, training and marketing assistance, thereby encouraging revenue growth and increasing margin.

We work with resellers and their end-users in helping them identify their product need and source of supply, as part of our 100% channel value proposition. All of this is backed-up by our highly experienced professional services team, delivering technical support, training, installation and consultancy services.

Our Support

WhiteGold realises that efficient and responsive technical support is critical to our customers' ongoing business operations. Our support is based on sharing information, responding quickly to changing needs and working through problems together with both our customers and vendors.

For every product purchased and maintained through WhiteGold, 1st and 2nd line technical support services are available. All calls are logged and proactively resolved by our engineers, and where necessary, resolved in conjunction with our vendor in accordance with our online SLA. Telephone and e-mail support is provided between the hours of 08:00 and 17:00, Monday to Friday (Eastern).