WhiteGold Services and Support

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At WhiteGold Solutions, we pride ourselves on our value added services. We help resellers stand out from the crowd and gain a competitive edge, by delivering pre-and-post-sales support, training and marketing assistance, thereby encouraging revenue growth and increasing margin. We work with resellers and their end-users in helping them identify their product need and source of supply, as part of our 100% channel value proposition. All of this is backed-up by our highly experienced professional services team, delivering technical support, training, installation and consultancy services.

Technical Support

WhiteGold Solutions realises that efficient and responsive technical support is critical to our customers' ongoing business operations. Our support is based on sharing information, responding quickly to changing needs and working through problems together with both our customers and vendors. For every product purchased and maintained through WhiteGold, 1st and 2nd line technical support services are available. All calls are logged and proactively resolved by our engineers, and where necessary, resolved in conjunction with our vendor in accordance with our online SLA. Telephone and e-mail support is provided between the hours of 08:30 and 17:30, Monday to Friday (Eastern).

Training

WhiteGold Solutions delivers flexible, vendor-accredited training courses aimed at value added resellers and their end user customers. We provide flexible training schedules, both in our training centre (the SecureWise Academy) and on-site. Resellers gain product knowledge, fulfil vendor certification requirements, and better serve their customers. End-users gain the expertise they need to manage and report on the solutions they buy. We provide a total training solution - instructor, courseware and technical environment - as a complete education experience that gains vendor accreditation and expertise.

Next Business Day Hardware Replacement and Enhanced Services

WhiteGold Solutions offers a next business day replacement service for any customer who has purchased this option on particular hardware offerings. For products diagnosed as being faulty by our engineers, we will ship a replacement, the same day, for prompt next day delivery. Terms and Conditions for WhiteGold Advanced Hardware Replacement can be downloaded HERE.

Installation & Consultancy Services

WhiteGold Solutions engineers provide installation and consultancy services for the majority of products within our portfolio. Our dedicated team are highly skilled and, just as importantly, have hands-on product experience. Whether it be the installation, configuration or management of your chosen product solution, WhiteGold can help. By utilising WhiteGold's Training Services, resellers greatly enhance their offerings, generate additional revenue, and ensure their competitive edge.

Increased Margin

WhiteGold Solutions does not sell directly to end users. Instead, we provide generous discounts off the suggested retail price of all our training courses, allowing resellers to boost revenues by reselling course places.

Added Flexibility

Coordinating training schedules can be difficult. That's why we offer each course at least once per month at our training centre, the SecureWise Academy, or can offer training at your site - whatever works best for our resellers and their customers.

Extensive Offerings

We provide accredited training for some of our vendors, including WatchGuard, Barrcuda and Fortinet. Our instructors are highly skilled engineers with practical experience, as well as having received and passed vendor-designed "train the trainer" accreditation courses.

  • Classes are conducted in a professional training environment that enhances the student's learning experience.
  • All courses held at our SecureWise Academy include lunch and refreshments. Students are encouraged to actively participate in the training process, and we work hard to ensure a high examination success rate is attained and maintained.
  • If your clients cannot attend a class at the SecureWise Academy, training can be arranged at your offices.
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